Support

Something broken, confusing, or missing? Write to support@bookella.app — a person reads every message, and we answer within two business days. Mention your device and the app version (bottom of the Settings screen) and the answer comes faster.

Before that, it is worth checking the FAQ on the main page: pricing, importing an existing library, exporting your data, privacy and offline use are covered there.

Before you write

• Purchases and subscriptions. Subscriptions are managed by the store, not by us: on iOS in Settings → Apple Account → Subscriptions, on Android in Google Play → Payments and subscriptions. Refunds are issued by the store as well.
• Data missing after reinstalling. Sign in with the same account you used before — your data is tied to the account, not to the device.
• Deleting your account. That can be done from inside the app, and also from this page.